FAQs

Welcome to our FAQ section! Here, you’ll find answers to common questions about our products, shipping, and policies. If you have any questions that aren't covered here or need further assistance, please don't hesitate to contact us at support@paradisestationery.com. We’re here to help!

 

General Questions

Q: Where do you ship to?
A: We currently ship exclusively within the United States. We do not offer international shipping or shipping to U.S. territories at this time.
Q: How can I contact customer support?
A: You can reach our customer support team at support@paradisestationery.com. We are here to help with any questions or concerns you may have.

Tumblers with UVDTF Transfers

Q: What are UVDTF transfers?
A: UVDTF (Ultraviolet Direct-to-Film) transfers are a type of high-quality graphic transfer that uses UV light to cure the design directly onto the surface of the tumbler. This process creates vibrant, durable, and long-lasting designs.
Q: How should I care for my glass tumbler with UVDTF transfer?
A: To ensure the longevity of your UVDTF transfer, follow these care instructions:
  • Hand wash only. Avoid placing the tumbler in the dishwasher.
  • Use mild soap and a soft cloth or sponge. Avoid abrasive cleaners or scrubbing pads.
  • Do not soak the tumbler or leave it in water for extended periods.
  • Avoid exposing the tumbler to extreme temperatures or harsh chemicals.
Q: Can I put my UVDTF tumbler in the microwave or freezer?
A: No, UVDTF tumblers should not be placed in the microwave or freezer. Extreme temperatures can damage the transfer and affect the quality of the tumbler.

Journals and Books

Q: What types of journals and books do you offer?
A: We offer a variety of journals and books, including planners, notebooks, and specialty journals. Our selection includes both customizable options and pre-designed items.
Q: Can I customize a journal or book?
A: Yes, we offer customization options for certain journals and books. Please check the product description for customization details and availability.
Q: How should I care for my journal or book?
A: To keep your journal or book in good condition:
  • Store it in a dry, cool place away from direct sunlight.
  • Avoid spilling liquids on the pages or cover.
  • Handle with clean hands to prevent smudges or damage.

Home Decor

Q: What types of home decor items do you sell?
A: We offer a range of home decor items, including decorative accents, wall art, and unique collectibles. Our collection is curated to enhance your living space with style and personality.
Q: Can I return home decor items?
A: Non-customizable home decor items can be returned within 30 days of purchase for store credit, provided you have proof of purchase. Please refer to our Return and Refund Policy for more details.
Q: Are your home decor items handmade?
A: Some of our home decor items are handmade, while others are sourced from trusted suppliers. Each product description will provide details about the item's origin and craftsmanship.

Ordering and Payment

Q: How can I track my order?
A: Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your shipment.
Q: What payment methods do you accept?
A: We accept various payment methods, including major credit cards and other secure payment options. Payment details will be collected during the checkout process.
Q: Can I change or cancel my order after it has been placed?
A: Due to our order processing system, we cannot make changes or cancellations once an order is placed. Please review your order carefully before finalizing your purchase.

Returns and Refunds

Q: Can I return a customizable product?
A: Customizable products are non-returnable and non-refundable due to their personalized nature. Please ensure that you review your customization details before placing an order.
Q: How do I request a return for non-customizable items?
A: To return non-customizable items, please contact our customer support team within 30 days of receipt for instructions. Returns are eligible for store credit only.
Q: What should I do if I receive a damaged or incorrect item?
A: If you receive a damaged or incorrect item, please contact our customer support team immediately with your order number and a description of the issue. We will work to resolve the problem as quickly as possible.